BayRivo Support

BayRivo helps participating residents share and reserve real-world residential parking. This page explains the fastest way to get help.

Support email: support@bayrivo.com

We aim to respond to support requests within 2 business days. Response times are estimates and are not guaranteed.

When contacting support, send only the minimum information needed. Never send your password, email-verification link, Firebase token, complete card number, Apple Pay credentials, bank information, tax documents, or identity-verification documents.

Account, sign-in, and email verification

Confirm that you are signing in with the email used to create your BayRivo account.
If verification is required, check the inbox and spam folder, then use Resend email in the verification screen.
After opening the verification link, return to BayRivo and tap I verified my email so the app reloads your Firebase account status.
If Firebase reports too many attempts, wait before requesting another message.
If your property membership or invite cannot be validated, contact your property administrator. Support will not ask for your password or bypass property authorization.

Booking help

A free reservation is confirmed by the BayRivo server after availability is validated.
A paid reservation is not confirmed until Stripe reports successful payment and the app shows the reservation as confirmed and paid.
If payment completed but confirmation is still processing, do not start another booking. Allow the app time to refresh and contact support if the state does not resolve.
If a listing becomes unavailable, another borrower may have reserved it or may have an active temporary payment hold.

Owner listing help

You must own a valid BayRivo parking spot and have a verified account to create availability.
Use My Spot to manage parking information and create listings.
Paid bookings can be completed only after the owner's Stripe payout setup is ready. Free listings do not require Stripe onboarding.
If a released or expired listing is not visible, refresh the availability list before creating another listing.

Card and Apple Pay help

Card and Apple Pay are offered through Stripe PaymentSheet when eligible.
Apple Pay requires a supported iPhone, a configured Wallet, and device eligibility. Card checkout remains available when Apple Pay is unavailable.
BayRivo does not store complete card or Apple Pay credentials.
If you close PaymentSheet without paying, the temporary hold can remain active for retry until it expires.
A bank decline is controlled by the payment provider or issuer; BayRivo cannot override it.

Refunds and cancellations

A borrower may cancel only strictly before two hours prior to the reservation start.
An owner may cancel before the reservation end.
For an eligible paid cancellation, BayRivo initiates a full refund; free reservations have no payment to refund.
Refund processing means Stripe has not yet authoritatively completed the refund.
Refunded means Stripe reported successful completion, although the card issuer may take additional time to display the credit.

The Cancellation & Refund Policy is available at https://bayrivo.com/refunds.

Owner payout setup

Open My Spot > Payout setup to begin or continue Stripe-hosted onboarding.
Returning from the Stripe webpage does not itself prove onboarding is complete. Return to BayRivo and refresh payout status.
Stripe may require identity, business, bank, or tax information. Enter that information only in the Stripe-hosted experience. BayRivo support cannot collect it for you.
Payout timing and restrictions are controlled in part by Stripe and financial institutions.

Account deletion

Account deletion is available in Settings > Delete Account and requires two confirmations. You may first need to resolve active reservations, active listings, parking assignments requiring administrator review, last-administrator responsibility, pending payments or refunds, or unresolved financial issues.

Deletion removes the Firebase Authentication account and profile-level personal information after coordinated cleanup. Operational reservation and financial records may remain where needed for booking integrity, accounting, fraud prevention, disputes, or legal compliance.

Privacy requests

The Privacy Policy is available at https://bayrivo.com/privacy. For an access, correction, deletion, or other privacy request, email privacy@bayrivo.com. We may need to verify your identity and may retain information where permitted or required by law.

Parking access, safety, and towing

For towing, storage, vehicle access, gate or access-control issues, on-property enforcement, physical damage, or physical parking disputes, contact the applicable property management, condominium, homeowners association, or other responsible physical-property party first. BayRivo is not an emergency service and generally does not own or control the physical parking property or its access and enforcement systems. BayRivo support handles app functionality, account issues, booking records, listing issues, and payment or refund issues, but does not replace the responsible physical-property party for physical enforcement or access decisions.

What to include in a support request

a short description of the issue;
whether you are the owner or borrower;
the approximate reservation date and time; and
screenshots with private or financial details redacted.

Do not include raw internal identifiers unless support specifically requests a safe reference through an authenticated process.

Contact

Multi Solutions LLC

1750 NE 191st St

Miami, FL 33179

United States

Support email: support@bayrivo.com

Privacy email: privacy@bayrivo.com