BayRivo Terms of Service

Effective date: August 21, 2026

These Terms of Service ("Terms") govern use of BayRivo, a residential parking marketplace operated by Multi Solutions LLC ("BayRivo," "we," "us," or "our"). By creating an account or using BayRivo, you agree to these Terms and acknowledge the Privacy Policy.

1. Eligibility and accounts

You must be at least 18 years old, have legal capacity to enter into these Terms, and be eligible to use the payment services involved in a transaction. You must provide accurate information, maintain a valid and verified email address, protect your login credentials, and promptly update information that is no longer accurate.

Property membership, parking assignments, and administrative privileges may be validated by property management or an authorized property administrator. You may not impersonate another person, use another person's invitation or parking assignment without authorization, or evade an account restriction.

Access to BayRivo for a participating property requires a valid property or condominium invitation or authorized membership associated with that property. Access remains subject to validation and applicable property-management authority; an invitation does not guarantee permanent access.

2. The BayRivo marketplace

BayRivo helps authorized owners make residential parking availability visible to eligible residents and helps borrowers reserve that availability. BayRivo does not guarantee that a listing will remain available until a reservation is confirmed, that every property will participate, or that every user or parking space will meet a user's needs.

Unless separately stated in writing, BayRivo does not own the listed parking spaces, act as a property manager, provide insurance, guarantee continuous access, or guarantee the conduct of users or third parties. Property rules, leases, association rules, posted restrictions, and applicable law continue to apply.

3. Owner responsibilities

An owner who lists parking must:

have authority to list and provide access to the parking space for the entire listing period;
provide accurate availability, pricing, spot, and optional note information;
honor confirmed reservations;
avoid overlapping, misleading, unsafe, or unlawful listings;
keep vehicle or access instructions appropriate and free from prohibited content; and
comply with property rules, agreements, tax obligations, and applicable law.

Payout setup may require Stripe identity and account verification. Paid bookings can be completed only after the owner's Stripe payout setup is ready. Stripe determines connected-account requirements and payout timing.

Owners are generally responsible for determining and satisfying their own income-tax, licensing, registration, and similar obligations arising from their earnings or use of BayRivo, except where applicable law requires BayRivo, Stripe, or another payment provider to collect, withhold, remit, or report. BayRivo may take actions reasonably necessary to satisfy such obligations and does not represent that marketplace-facilitator or similar requirements are inapplicable in every jurisdiction.

4. Borrower responsibilities

A borrower must:

reserve only for lawful parking use and during the confirmed reservation period;
use the assigned space and follow property, safety, vehicle, and access rules;
provide accurate vehicle information when required;
avoid obstructing access, overstaying, sublicensing, or using the space for storage or prohibited activity; and
leave the space in substantially the condition in which it was provided.

A reservation does not grant a tenancy, leasehold, ownership interest, or right to use any area beyond the identified parking space and reservation period.

5. Prohibited conduct

You may not:

list or reserve a space without authority;
provide false identity, membership, vehicle, listing, or payment information;
harass, threaten, discriminate against, or defraud another person;
interfere with the service, bypass access controls, scrape private data, reverse engineer security mechanisms, or submit malicious code;
manipulate reservations, prices, payments, refunds, payouts, invitation codes, or reviews of financial issues;
use BayRivo for illegal, dangerous, or unrelated commercial activity; or
help another person violate these Terms.

6. Prices, payments, and payouts

Prices are displayed in U.S. dollars. Some reservations may be free. For a paid reservation, BayRivo creates the payment through Stripe after the borrower begins booking. A reservation is not confirmed until authoritative payment processing reports successful payment.

BayRivo is the platform business of record for the implemented destination-charge model. Card and Apple Pay credentials are processed by Stripe and applicable wallet or financial providers; BayRivo does not store complete payment-card or Apple Pay credentials. Payment authorization, card eligibility, payout readiness, and processing time may depend on Stripe, Apple, banks, card networks, and connected-account requirements.

Owners receive eligible payouts through Stripe Connected Accounts. BayRivo may deduct the disclosed platform fee where configured. Payouts can be delayed, restricted, reversed, or withheld as required to complete refunds, disputes, chargebacks, compliance review, or legal obligations. Users may not direct the app to change server-authoritative amounts, destinations, fees, or payment status.

7. Cancellations and refunds

The current cancellation policy is incorporated into these Terms and is available at https://bayrivo.com/refunds. In summary:

A borrower may cancel only strictly before the reservation start time minus two hours. When an eligible borrower cancels a paid reservation, BayRivo initiates a full refund.
A borrower cannot cancel at or inside that two-hour cutoff through the current service.
An owner may cancel before the reservation end time. When an owner cancels a paid reservation, BayRivo initiates a full refund to the borrower.
A free reservation has no payment to refund.

An accepted paid cancellation may initially show Refund processing. A refund is final only after Stripe authoritatively reports success, and a card issuer may take additional time to display it. Relisting after cancellation depends on timing and conflict checks; cancellation does not guarantee that availability will be relisted.

BayRivo does not currently offer partial refunds through the app. Chargebacks or disputes initiated outside BayRivo may be governed by payment-network and Stripe rules in addition to these Terms.

8. Parking enforcement, towing, and unauthorized use

BayRivo provides software for parking-listing, reservation, and payment coordination. BayRivo generally does not own or control the physical parking property, towing or storage decisions, gates or access-control equipment, vehicles, condominium or homeowners-association operations, or property management.

Users are responsible for complying with posted restrictions and applicable property, condominium, homeowners-association, and parking rules. Unauthorized, incorrectly parked, or overstaying vehicles may be subject to action by the responsible physical-property party as permitted by applicable rules and law, potentially including towing or storage.

For towing, storage, vehicle access, gate or access-control issues, on-property enforcement, physical damage, or physical parking disputes, contact the applicable property management, condominium, homeowners association, or other responsible physical-property party first. BayRivo support handles app functionality, account issues, booking records, listing issues, and payment or refund issues. Nothing in these Terms excludes or limits responsibility that cannot lawfully be disclaimed, and responsibility for a particular physical-property incident depends on its facts, applicable law, and governing property agreements.

9. User and listing content

You retain responsibility for information you submit, including display names, vehicle information, listing notes, and support communications. You grant BayRivo a limited right to host, process, display, and transmit that content as needed to operate and secure the service. You represent that you have the rights necessary to provide it and that it is accurate, lawful, and not misleading.

10. Availability and service changes

BayRivo may experience maintenance, network failures, provider outages, delayed webhooks, notification failures, or other interruptions. We may change, suspend, or discontinue features and may use reconciliation procedures to repair unambiguous payment states. We do not guarantee uninterrupted or error-free operation.

11. Suspension and termination

We may restrict, suspend, or terminate access when reasonably necessary to protect users, properties, BayRivo, or service providers; enforce these Terms; address fraud, security, legal, payment, or compliance concerns; or respond to a property administrator's authorized action.

You may request account deletion inside the app. Active reservations, listings, parking issues, administrator duties, pending payments or refunds, and unresolved financial inconsistencies may need to be resolved first. Deletion does not require BayRivo or its providers to erase records that must be retained for operational, tax, accounting, dispute, fraud-prevention, or legal purposes.

12. Disputes and support

Contact support@bayrivo.com with an app, reservation-record, payment, refund, payout, listing, or account issue. Contact the applicable condominium or property management first for towing, physical access, gate control, on-property enforcement, or physical parking disputes. Include only the minimum information needed to investigate and never send passwords or complete card credentials. BayRivo may request reasonable verification and may consult the relevant property administrator or service provider.

Before filing a lawsuit, the party raising a dispute must, where permitted by applicable law, provide the other party with written notice describing the dispute and requested resolution using the contact information in these Terms and allow a reasonable opportunity for a good-faith informal resolution. This step does not require delay where applicable law permits or requires immediate filing or where delay would materially prejudice a legal right.

These Terms do not require mandatory binding arbitration and do not contain a contractual class-action waiver. Either party may use an applicable small-claims court where the claim qualifies. Nothing in these Terms waives a right that has not been expressly and validly waived.

13. Disclaimers and consumer rights

To the maximum extent permitted by applicable law, BayRivo is provided on an "as available" basis without warranties not expressly stated in these Terms. BayRivo does not promise insurance coverage, physical-property control, uninterrupted or error-free service, earnings, parking availability, towing or access outcomes, or the conduct of users, property managers, financial institutions, or other third parties. Nothing in these Terms excludes an express warranty, statutory protection, or other consumer right that cannot lawfully be waived or disclaimed.

14. Limitation of liability

To the maximum extent permitted by applicable law, Multi Solutions LLC and its officers, directors, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or use, arising out of or relating to BayRivo or these Terms, even if advised that such damages were possible.

To the maximum extent permitted by applicable law, the total aggregate liability of Multi Solutions LLC arising out of or relating to BayRivo or these Terms will not exceed the greater of: (a) the amounts the claimant paid to BayRivo through the service during the 12 months immediately preceding the event giving rise to the claim; or (b) USD $100.

These exclusions and the liability cap do not apply where applicable law prohibits their application and do not exclude or limit liability, remedies, or non-waivable consumer or statutory rights that cannot lawfully be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you will defend, indemnify, and hold harmless Multi Solutions LLC and its officers, directors, employees, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable costs arising from your: (a) unauthorized listing or use of a parking space; (b) violation of property, condominium, homeowners-association, or parking rules; (c) violation of law; (d) submitted content; (e) misuse of BayRivo; or (f) intentional misconduct or negligent acts or omissions where imposing such responsibility is legally appropriate.

This obligation does not require you to indemnify Multi Solutions LLC for Multi Solutions LLC's own unlawful conduct or to the extent applicable law prohibits indemnification. Multi Solutions LLC will provide reasonable notice of a covered third-party claim and may participate in its defense. You may not settle a claim in a manner that admits wrongdoing by or imposes an obligation on Multi Solutions LLC without its prior written consent, which will not be unreasonably withheld.

16. Governing law and intended forum

These Terms and disputes arising out of or relating to them or BayRivo are governed by the laws of Florida, without regard to conflict-of-law principles, except to the extent applicable law requires the application of another jurisdiction's law.

Subject to any non-waivable right to bring a claim in another forum, the parties intend that court proceedings be brought in the state or federal courts located in Miami-Dade County, Florida. This intended forum does not prevent either party from using an applicable small-claims court or any other forum that applicable law requires or permits despite this provision.

17. Changes to these Terms

We may update these Terms as the service, law, or business changes. We will update the effective date and provide any notice required by law. If you do not agree to updated Terms, you must stop using the service and may request account deletion, subject to unresolved operational and financial obligations.

18. Contact

Multi Solutions LLC

1750 NE 191st St

Miami, FL 33179

United States

Support email: support@bayrivo.com

Privacy email: privacy@bayrivo.com